01. Booking & appointments
Please arrive 15 minutes before your scheduled treatment to enjoy your full session. Selecting treatments on this website or sending a WhatsApp message is a booking request; please wait for our team to confirm your appointment.
02. Changes & cancellations
If you need to cancel, reschedule, or expect to arrive late, please contact our team as early as possible. Ask about any applicable cancellation, deposit, or refund conditions before confirming your booking.
03. Health & treatment suitability
Before your treatment, please tell our team about any medical conditions, allergies, injuries, pregnancy, or other concerns that may affect your session. Discuss treatment suitability with the team before booking.
04. Comfort & spa etiquette
Help us maintain a calm, respectful atmosphere for all guests and staff. Keep phones on silent and respect other guests’ privacy. Tell your therapist immediately if the pressure, temperature, or any part of the session feels uncomfortable.
05. Prices & service details
Please confirm the price, session duration, treatment details, and any offer conditions with our team before booking. Service availability and appointment times are confirmed by reception.
Questions before booking?
Our team can help you confirm your treatment, appointment, and booking conditions.
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